Everything about your plan and payments lives in Settings → Subscriptions, and card payments are handled by our secure payment provider, Stripe. Only the account owner can change plans, buy seats, or update the payment method; teammates see the same section without those buttons. Not sure which plan you are on? See the plans overview.
What Settings → Subscriptions shows
The section has one card per product, then Flight Hub, team seats, and billing:
- Silage Tracker and Drone Processing: your plan on each, with a status line such as Free plan, Pay-as-you-go, Renews (date and whether you are billed monthly or yearly), or Access ends (date) after you cancel. The Silage Tracker card shows how many sites your plan allows. On Operator and Pro Operator, the Drone Processing card shows the uploads, 3D models, and shrink analyses left this month and the date they reset.
- Flight Hub: included with your plan, or Add Flight Hub on Tracker Free and Drone Pay-as-you-go.
- Team seats: how many seats are in use, with the price of each additional seat.
- Activity & billing: Export my data (CSV) and Open Stripe billing portal.
Change or cancel your plan
- Open Settings → Subscriptions and find the product you want to change.
- Under Change plan, pick Monthly or Annual and choose a plan: Upgrade → or Switch.
- To stop a paid plan, click Cancel plan. You keep access until the end of the period you paid for (the card then shows Access ends with the date), and Reactivate plan undoes it before then.
Compare plan types → opens the full pricing page with every plan side by side.
Update your card
Click Manage payment method on a product card, or Open Stripe billing portal under Activity & billing. The portal is where you update your card and download your plan’s invoices. If a payment fails, a banner at the top of the section says the payment is retrying; update the card in the portal and it is charged again automatically.
Paying per flight
On Drone Pay-as-you-go, on any Silage Tracker plan, and for an extra upload on Operator or Pro Operator, there is no recurring charge for the flight. You pay when you send it on the Upload Images page: the button reads Pay $X & Upload, a secure Stripe window opens, and processing starts once payment clears. Only the account owner can pay for a flight. See How to upload a flight.
Payment History
Settings also has a Payment History table on some plans, listing each charge with:
- Date: when the payment was made.
- Payment ID: the payment provider’s reference for the charge (include it when you contact support about a payment).
- Description: what the payment was for.
- Amount Paid
The Stripe billing portal lists your plan’s invoices. A payment for a single flight is not an invoice, so it shows in Payment History rather than the portal.
Enterprise customers
Enterprise accounts are invoiced monthly rather than billed by card. The product cards read Managed by your account manager, and there is no plan to change or seat count to manage in Settings. Questions about an invoice, your rates, or your billing contact go to your account manager at [email protected].
Common questions
- Charge you don’t recognize? Check Payment History (flight payments) or the Stripe billing portal (plan invoices) for the date and description, then email [email protected] with the Payment ID or invoice number.
- Card declined or expired? Update it with Manage payment method; the charge is retried automatically.
- Need your data before closing an account? Use Download My Data on the Settings page first. See Profile and settings.
Open Settings → Subscriptions now and check the date your plan renews.